The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. . Home Phone. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. However the wall. 100. Various cable mediums are used in modern systems to transmit data. Forum; Apps. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. The master socket normally belongs to the phone line provider and in theory can't be moved. Cable TV & Virgin Media TV . We would like to show you a description here but the site won’t allow us. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. Lame. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. The tech joined the Broadband/TV cable but was unable to jo. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Re: I need a Virgin Media Wall Socket. £8p/m extra or included with Gig1 or Volt. 23/11/12 - 23:50 #14. Just to clarify (or bizarrely answer one of my own questions) which was On the front of the lower Master Socket (remember the faceplate has been removed) as per above photograph there is another cam type connection showing pins 5/3/2 which I believe is for hard wiring an internal telephone extension (ie voice). Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. There are three cables at the back of the router. Virgin Media TV boxes need to be connected to a Hub so. Oblivion Posts: 20,248 Forumite. Security matters. The top “capped” one is marked FM & has been disused since cable went digital. If your master socket’s the wrong type for QuickStart installation, or your wall. ago. Account - Cable. We would like to show you a description here but the site won’t allow us. Community home. This is an unbranded generic version. Manage Your Account. I have had Virgin Media during the last year, but have now requested. A third lead from the back of the router. 168. Browse Virgin Media Virgin Media Community. Hub 3 in modem mode was Solid Red light and. Your hub plugs into your master socket, which is a small white box, usually located near the front door. Apologies for any cabling issues. You should have around 50V DC across those. just moved in, can see the brown cable coming in from outside but there's no VM. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Join Date: Oct 2021. My Virgin Media App. . Engineer used 'spare pair' of blue cables for 'new' BT line. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. In response to Vikki_M. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Turn on and start the Box. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. Get the Hub ready by connecting the wires. A non-split socket will have the sockets and screws in the middle. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. These 2 phones work fine pluged in via the one master connection that links to second via wireless. 4GHz change the Wifi Network Name (SSID. Account - Mobile. BT had a rating of 67. There are 10 types of people: those. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. It should be free of charge. Business, Economics, and Finance. VLNeedham. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Master Socket Issues And Sd Tests Plusnet Community. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin cable) and a new master socket installed. Quickstart is the quickest and easiest way to setup our services. I am going to cancel. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media Prep House Rewiring Fix Community Forum I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. Baffled By Virgin Cabling Avforums. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. on 27-10-2022 09:24. An LJU5 gives one line with two sockets. com. You'll also need to make sure that the right materials are gathered. Mobile Your Account. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Split the SSID so you know you are connecting to 2. I've just ordered Virgin Media cable broadband and phone. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. If you look into the back of your Hub, you'll see a port. Feb 10, 2007. Reply. #2. • Access your Hub by navigating to 192. on 12-10-2022 15:38. GPO Plan 4 socket and plug. Phone. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. VM BB TV Landline. i Master phone socket If you can’t find your master phone socket simply connect your Sky Hub to a convenient phone socket. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Landline operators in the UK will switch every home phone in the. My new provider is 5G so I didn’t need any of the existing connectors etc. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I am thinking of switching to Vodafone which I know will use the master socket for their connections. Reply. 3. Registration is fast, simple and absolutely free so please join our community today. Stay safe online. cable from wall. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). . How long will the QuickStart installation take me? WiFi Hub - 30 mins. In response to Vikki_M. What you want is a telephone line extension from the hub to where you want the phone base unit located. This website. There is an access panel in the ceiling for pipes and cables. Why use a provider other than BT? Why you should consider using a supplier other than BT for your lines, calls and internet connection. Virgin Phone Switchover. We all know and love the internet and TV services that can enter our homes through entry points. (Virgin disconnect the line outside your property, then plug a cable from the hub into a phone socket, this makes all your. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. 0 Kudos. 19 minutes ago. Solved: Help with wiring - Virgin Media Community - 4630592. Pop the power cable into a nearby plug socket, and turn it on. If you can get Quickstart, you can choose one of two delivery options. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. On activation day unplug your old hub and power cable. A BT master socket. You will need to use an Openreach/BT master socket that has a normal BT phone line connected to the phone cabinet in the street. Hi @rds261189. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. Options. Posts: 166. See where this Helpful Answer was posted. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. In response to Jonny-M. My Virgin Media App. Thank you - 5259182 - 3. We would like to show you a description here but the site won’t allow us. 54 each £8. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. on 19-10-2022 18:20. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Apparantly I have to connect the phone line into the back of the router, in spite of the instruction booklet clearly stating that it is to be plugged into the Virgin Media master phone socket (as one would expect)1 ACCEPTED SOLUTION. See where this Helpful Answer was posted. a geeky broadband story. You need a small spanner to remove this, then push the provided connector over the exposed end. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. To interfere with the master sock is an offence and frowned up on by all and your provider. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. 0 Kudos Reply. We all know and love the internet and TV services that can enter our. All I am wanting to do is to make your short adaptor cable 8m long! Surely that us a simple concept. My VM Router is is my office adjacent to hall. Jun 13, 2009. We're here to help. Re: My Flat doesn’t have wall socket. Virgin Media Quickstart set up. Put the cable in place and tighten the tie (see diagram below). Other broadband queries. Try each phone on its own in turn. Don't touch it. Faceplates after second visit. CryptoWe would like to show you a description here but the site won’t allow us. Our main phone connection is downstairs near to the original location of our hub. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. Engineer used 'spare pair' of blue cables for 'new' BT line. Connect the Hub’s power cable with the blue tab. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Registration is fast, simple and absolutely free so please join our community today. There is an access panel in the ceiling for pipes and cables. No Virgin Media have their own network which is separate to Openreach`s. 29/07/15 - 16:50 #1. There will be two distinct input lines coming from each end of the socket. Manage Your Account. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. You can contact the Team from this link:. Have tested all the wires so know which is which from hub to phone socket. I'm currently renovating my living room, including the electrics. 17 Apr 2018. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. We would like to show you a description here but the site won’t allow us. 11-10-2023 06:41 PM. Options. . We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. How long will the QuickStart installation take me? WiFi Hub - 30 mins. LincolnVoda. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. Feed this disconnected extension wire into the VM socket and. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. Our main phone connection is downstairs near to the original location of our hub. Thank you. However, I do not have any of the specified wall sockets available. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. If you have more than one phone socket connected to the same phone line in your property, the wiring from the master socket to the other extension sockets can cause interference. Yeah, £122 . Forum Team. Virgin Media also often bundles its cable broadband packages with TV and phone services. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Virgin Media FTTP. Options. How To Connect Old Bt Master New Virgin Nte5 Avforums. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. The UK isn’t the first country to make this move. This only affects landlines. Moving from Virgin Media cable to TalkTalk wired. All the sockets are put in for you if they do not exist already e. 1. on 12-04-2022 15:50. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. Openreach would normally use the existing route that your telephone line would take. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. 1 4. Solved: I have one phone socket in my bedroom that no longer works. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. There is a master socket in the hallway, but this is not connected (the wires are pinned to the wall outside but not fed through the wall). Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Landline operators in the UK will switch every home phone in the. on 27-10-2022 09:24. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. This means that the broadband router can be installed at either location and both will need ADSL filters. . You should not need to disconnect the ring wire at any of the extension sockets providing you use reasonable quality UK specification ADSL. Brown/White – White/Brown. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. 0 Ratings Reply. This only affects landlines. @umerarifkhan11 wrote:. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. Home broadband & landline. this like pulling teeth 🙂. . The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. I would like to have the phone downstairs. Thanks for posting, welcome both to the community and also Virgin Media. Then press and hold the security button on one of the original adaptors in your network for two seconds. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. On unscrewing the master socket to check the wiring I noticed one of the wires was adrift, the set up is as follows :-2 terminal blocks:-terminal 1 = blankFind your master phone socket 8 Unplug everything from your master phone socket 10 Plug in your Sky Hub 12 Fit microfilters around your home 14 Connect PC (Windows 8) 16. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. But I have no Virgin Media Wall socket in my house. #1. 23/03/17 - 01:22 #2. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. log into hub3 - 192. One to power the router up. Therefore a WiFi based device is not feasible with this current setup. The video shows the best practice for termina. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. TV box - 15 mins. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. Plug into the wall socket Push the red label end of the white cable, into the wall socket. Remove the existing telephone cable from your wall socket. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. 6%, while Virgin Media was only slightly behind with 65. Tudor. A BT master socket. Hi @baralasmi, Thank you for your post and welcome to our community forums. Thread the tie through the slot/hole in the back of the faceplate. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. So, a 50 minute broadband, TV and phone. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. No, you can keep using the same phone you’ve always used. 21 Apr 2012. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. There is limited ability to tweak the configuration of the BT phones, unfortunately. Switching from Virgin Media (Reusing Master socket) I have recently moved home and decided to stick with BT. All the sockets are put in for you if they do not exist already e. 1. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). If the property has Virgin Media cabled up, it would only mean you need the Virgin. Preparing for Landline changeover to fibre. the problem os the series its that you. Solved No Virgin Media Wall Socket At Installation Community 4832746. Looks like it'll probably have to be done though. g. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. 0 – which seems a lot. Virgin Media Wall Socket. Step 2: Order your Virgin Media Broadband service. 4. We have the quickstart pack but sadly cannot get broadband set up and working. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. Your internal wiring is connected to the back of this plate. 17 Apr 2018. So I now have 100Mbps broadband and phone over broadband. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. Virgin Fibre Areas only. The landline phone digital switch over is being rolled out from around now to be completed by 2027. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. There is limited ability to tweak the configuration of the BT phones, unfortunately. I need to get in touch with - 5421552. Solution - VM hub -> telephone socket -> male bt plug to mail bt plug ( 4 core cable) -> socket with splitter -> phone cable . None of the numbers line up correctly to the sockets! It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Kind regards Jodi. Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. If customer service is a concern, you can check out our survey results to see which providers had the best scores. 4 Kudos. I can only find the TV socket. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. The engineer would need to see and asses the requested location and they would advise on what cabling would be needed. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. I am hoping for some advice on my virgin cable telephone wall plate. I f you are saying I need special phone sockets to support VM Fibre Phone well that is a short sighted way of upgrading. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Vonage 2nd line. I have been trying to tell BT customer service, however. The new fibre phone line is designed to work with the same phones as the old copper line. We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. VM will usually only supply a Quickstart to a property that had VM previously. Solved: Previously, I had BT connection so I need a wall socket. It explains the differences between the old NTE 5A m. If your Virgin Media cable’s cut. I have just received and sucessfully installed the Hub 5. Regards, Steven_L. . I'm with Virgin broadband and land line. Reasons to use a Wi-Fi booster . They use a separate “circuit” to talk to the headend telephone exchanges. Will we have to move the base unit of the phone to be nearer to the hub or is there some. on 03-08-2020 18:05. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. Thread starter fartingspartan; Start date 21 Dec 2013.